Salesforce Consulting
Strategy, architecture and delivery across Sales, Service, Experience and Revenue clouds.
Salesforce · AWS · Azure · GCP
Seamless Multi-Cloud Operations and Digital Transformation.
A 5-Star Salesforce partner helping SMB and enterprise businesses run and transform across every cloud, from CRM, Marketing and AI to cloud migration, integration and cybersecurity. One group, certified global delivery teams.
Free discovery call, tailored proposal within 24 hours 5-Star Salesforce Partner AppExchange Certified Agentforce Ready AWS, Azure and GCP MuleSoft and Apigee Data Cloud Enabled Global Delivery Teams State & Federal Vendorship Public Sector Ready Indianapolis, Indiana
0+Employees, Global Team
0+Certifications
0+Cloud Migrations, AWS Azure GCP
0+Salesforce Projects
0+Cybersecurity Implementations
0+SaaS Rollouts, Workday M365 Dynamics
0+API and Integration Programs
0+RPA Automation Programs
Who We Are
One Group. Every Way We Move Your Business Forward.
Cross Cloud Ops helps businesses run and transform across every cloud, from Salesforce, Data Cloud, AI and Marketing Cloud to multi-cloud operations on AWS, Azure and GCP.
Data Cloud
Unified customer profiles, real time segments and activation into every downstream channel.
AI & Agentforce
Autonomous agents grounded in your CRM data, plus custom AI workflows and proprietary accelerators.
Marketing Cloud
Journeys, campaigns, Pardot and MCAE, with deliverability handled properly from day one.
Cloud Ops: AWS, Azure, GCP
Migration, landing zones, cost optimisation and 24/7 operations across all three hyperscalers.
API & Integration
MuleSoft, Apigee and IBM integration programmes that connect Salesforce to everything else.
Enterprise AI Platform
Governed AI workflows across every vendor you run, with a human-gated pipeline that drops into any SDLC.
ServiceNow with AI
ITSM through SecOps and HRSD, with AI applied where it removes effort and governance a change board will sign.
Products & Tools
Software We Built, Not Just Software We Configure
Four products from the Cross Cloud Ops team, each solving a problem we kept hitting on client projects.
SMB Digital TransformationSMBCRM
AI powered packages for small and medium businesses: CRM, marketing, local SEO, reviews, loyalty and automation. Flexible plans from under $50 a month.
- Free consultation, custom plan within 24 hours
- Website, hosting, SEO and social in one package
- Built for Main Street and Chamber of Commerce members
AppExchange CertifiedLoyalty Engine
The most affordable loyalty program built natively on Salesforce. Points, tiers, partner networks and real time analytics, with no per member fees.
- Live in 2 to 4 weeks, not quarters
- Unlimited members, unlimited Salesforce Flows
- 10K+ active members and $2.4M rewards redeemed
AI Email VerificationVerifAI
Every address, verified by AI. Clean your lists, block bad signups in real time and protect your sender reputation before a single campaign goes out.
- 30+ email types detected, catch all and spam trap included
- Real time API plus bulk list cleaning
- Native sync back into Salesforce and Marketing Cloud
Applied AIAI Tools & Agentforce
Agentforce implementation, custom AI agents and a growing library of proprietary accelerators that ship production ready on day one.
- Deploy in weeks using pre built templates
- Grounded in the Salesforce data you already have
- Human in the loop guardrails and full audit trails
Enterprise AI, Built with FlowClickEnterprise AI Platform
Workflows, apps, data and AI agents as one governed fabric, across whatever your client already runs, with a human-gated delivery pipeline that drops into any SDLC.
- Governed across every vendor, not just one
- Five human gates on every change, full evidence trail
- On-premise runtime for sovereign and OT estates
ServiceNow with AI
Implementation, modernisation and managed support across ITSM, ITOM, CSM, SecOps and HRSD, with AI applied where it removes real effort rather than where it demos well.
- Full platform coverage, single module or programme
- AI grounded in a clean CMDB, governed for approval
- State and federal vendorship already in place
Technologies
Far More Than Salesforce
Certified across the Salesforce ecosystem and the wider enterprise stack our clients actually run on.
Salesforce Platform
Sales, Service, Experience and Revenue
AWS, Azure & GCP
Migration, landing zones and FinOps
Data & Analytics
Data Cloud, Snowflake, Tableau
API & Integration
MuleSoft, Apigee, IBM, Boomi
AI & Agentforce
Agents, copilots and custom models
DevOps & RPA
CI/CD, Gearset, UiPath, Power Automate
Oracle & ERP
Oracle Cloud, NetSuite and ERP integration
Cybersecurity
COTS implementations through CyberCots
Sales Cloud Service Cloud Marketing Cloud Data Cloud Agentforce Experience Cloud Pardot and MCAE CPQ and Revenue Cloud Health Cloud
AWS Microsoft Azure Google Cloud Oracle Cloud Snowflake Tableau MuleSoft Apigee IBM Integration Workday Microsoft 365 Dynamics 365 UiPath Power Automate Gearset Heroku
Why Choose Us
Uncompromised Quality Across Every Cloud
Nine reasons clients keep Cross Cloud Ops on the account long after go live.
Platform Depth
125+ certifications across Salesforce, AWS, Azure and GCP, so architecture decisions are made once and made right.
Fast Time to Value
Accelerators and pre built templates put working functionality in front of users in two to four weeks.
Senior Talent Only
Every engagement is staffed with certified consultants who have shipped comparable work before.
Security and Compliance
OAuth, encrypted payloads and HIPAA or SOC 2 ready architectures, backed by our own cybersecurity wing.
Cost Effective Delivery
A blended global delivery model that keeps quality high and total cost of ownership low.
Dedicated Support
From requirement gathering to hyper-care, one named team stays with you across the whole journey.
Reliable and Transparent
Clear sprint reporting, honest estimates and no change order surprises halfway through delivery.
Proven Results
A 5 star AppExchange rating and 98% client retention from the clients who lived through the projects.
Solutions Built to Fit
Every business is different. We tailor the roadmap to your processes rather than forcing a template.
Government & Public Sector
An Approved Government Technology Vendor
Cross Cloud Ops holds government technology vendorship at state and federal level, covering both technology staffing and the implementation of tools and products. Public sector work has its own rules on procurement, security and documentation, and we already operate inside them.
- Contract vehicles already in place, so engagements start without a new procurement cycle
- Vetted technology staff embedded directly into agency teams
- Implementation delivered alongside the staffing, not just people on a contract
- State and federal ready, with the documentation and security discipline both demand
Procurement Ready
Existing contract vehicles, with the rate structures and documentation agencies expect.
Technology Staffing
Developers, analysts, architects, project managers and support staff, placed and managed.
Tools and Product Implementation
Platform rollouts, integrations and legacy modernisation delivered end to end.
Security and Compliance
Security review, documentation and audit trails built into the delivery method.
Delivery Approach
Agile PODs With Flexi-Capacity
Dedicated, shared or dynamic teams that scale with your backlog. Three phases, with a decision point at the end of each.
1
Shape: Define and Plan
SOW signoff and kick-off, requirement workshops, prioritised backlog and high level data and integration design.
2
Transform: Design and Build
Bi-weekly sprints and daily scrum, detailed design and data model, configuration workbook, test strategy and execution.
3
Manage: Deploy and Train
UAT and go-live readiness, super-user training plans, deployment activities and post-implementation hyper-care.
4
Optimise: Run and Improve
Managed services, monthly enhancement sprints, release readiness reviews and quarterly business reviews.
Our delivery mantras: follow best practices · step-by-step execution plan · end-to-end services with long-term solutions · in-depth testing and review · security awareness and health checks
Engagement & Pricing
Value Models to Suit Any Structure
We work with you to choose the best fit for each engagement. Rates are negotiable based on project needs and duration.
Most Flexible
Hourly, Time and Material
Billed by role: project management, consulting, development, QA and support.
- Blended global rates
- Scale the POD up or down monthly
- Monthly invoicing with detailed statements
- Best for evolving backlogs
Most Predictable
Fixed Price
One price for the complete implementation, consultation through post-deployment support.
- Scope agreed and signed before build
- No change order surprises
- Covers every delivery stage
- Best for well defined projects
Pay As You Go
Milestone Based
Pay per completed phase, due only on completion of each milestone.
- Requirements and design
- Development and configuration
- Testing and UAT
- Support and hyper-care
Invoicing per milestone or monthly for hourly work. Payment due net-30 via bank transfer, check or online platforms.
Industries We Serve
Domain Context, Not Just Platform Skills
We bring data models and delivery patterns already proven in your sector.
Banking Government Insurance Retail Pharma Hospitality IoT
Healthcare Manufacturing Non-Profit Telecom Financial Services Wellness & Fitness Real Estate Professional Services
Also in the Group
One Group, Many Businesses
Cross Cloud Ops sits alongside a growing family of specialist businesses. When a programme needs more than Salesforce, the group already has the team, and the portfolio keeps expanding.
Next Step
Let Us Build Across Every Cloud.
One group for Salesforce, SMB digital transformation, customer loyalty, cybersecurity and revenue cycle management. Tell us your goals and we will come back with a tailored proposal, usually within 24 hours.